The service offers a bulk-billed Telehealth phone consult or, for $45, will issue a prescription through an online form.

The email did not mention that vapes must be prescribed for smoking cessation. However, the Smartstop website states it “provides nicotine replacement therapy and education to quickly move [people] away from smoking”.

“Only one in three people who used e-cigarettes reported that they use them to help quit smoking, so most people are using them recreationally.”

Federal Chief Health Officer Paul Kelly

Prescription Vape, an Australian pharmacy group, also offers prescriptions and vaping products.

A Prescription Vape spokesperson said it only issued scripts to people who had failed on other smoking cessation methods.

Both services declined to provide details of their medical staff but said they were authorised prescribers. Their doctors are not on the Therapeutic Goods Administration’s list of more than 700 authorised prescribers of nicotine vaping products, although inclusion on the list is not mandatory.

Major pharmacy chain Chemist Warehouse refers customers seeking to purchase vapes to the online service Instant Switch, whose prescribers are listed.

“We have grave concerns about patients receiving prescriptions this way,” said Dr Bruce Willett, vice-president of the Royal Australian College of GPs, urging people wanting to quit smoking to visit their GP.

The National Health and Medical Research Council released its latest report on e-cigarettes on Thursday, concluding “vapour from e-cigarette devices can be harmful and there is limited evidence that e-cigarettes are effective at helping smokers quit”.

Bonning said the association didn’t consider vaping to be a good cessation aid. The college of GPs considers vaping a “second or third” option for people trying to quit, Willett said.

Since January, NSW Health has seized more than $1 million worth of illegal e-cigarettes and liquids containing nicotine from convenience stores, service stations and other unauthorised sellers.


Arash Taji, pharmacist at Melbourne’s Amcal Pharmacy Prahran which fills Smartstop’s orders nationally, said the illegal market was still significantly larger than the number of prescriptions issued.

“I fill the scripts because we view it as a means of cigarette cessation,” he said.

Dr Samuel Murray, managing director of Quit Clinics, whose $85-a-consult service for current smokers is listed on vape selling websites although not affiliated with them, agreed the illegal market, particularly for teenagers, was a bigger problem. His average patient is in their early 40s.

He also saw issues with medical practitioners working for vape suppliers, but noted Australia was the only OECD country where nicotine vapes were regulated as medicines rather than consumer products and he believed his service was necessary because not enough GPs prescribed.


The National Health and Medical Research Council expressed particular concern about rising rates of vaping among younger people who had never smoked before.

“Only one in three people who used e-cigarettes reported that they use them to help quit smoking, so most people are using them recreationally,” federal Chief Health Officer Paul Kelly said.

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